Return Policy

Our Return Guidelines

1. Return Request

If you wish to return an item for reasons other than a product defect, damaged item, or our error, you may request a return within 7 days of receiving your order. In such cases, the customer is responsible for the return shipping costs.

If the item you receive is defective, damaged, incorrect, of poor quality, or significantly different from its description, please contact us within 30 days of delivery. We will review your request and provide an appropriate solution, which may include a replacement, a full refund, or reimbursement of reasonable return shipping costs, depending on the circumstances and applicable consumer protection laws.

2. Return Requirements

To qualify for a return, products must:

  • Be returned in their original condition.
  • Include the original packaging, tags, and any accessories (if applicable).
  • Show no signs of excessive wear, misuse, washing, alteration, or intentional damage.
  • Be suitable for resale.

Return shipping costs may vary depending on your location and the shipping carrier you choose.

3. Refund Processing

After we receive and inspect your returned package, approved refunds will be processed within 3–5 business days.

Depending on your payment provider or financial institution, it may take additional time before the refunded amount appears in your account.

Refunds will be issued using the original payment method whenever possible.

4. Orders Marked as Delivered but Not Received

If your tracking information indicates that your package has been delivered but you have not received it, please contact us within 24 hours after the delivery status has been updated.

After verification, we will work with the shipping carrier to investigate the shipment and determine the appropriate resolution, which may include a replacement shipment or a refund where applicable.

5. Exceptional Cases

  • If a customer refuses delivery, any refund can only be processed after the returned package has been received and inspected.
  • Original shipping charges are non-refundable unless the return is the result of our error or a defective product.
  • Returns sent without prior authorization may be refused, and any associated costs will remain the customer’s responsibility.
  • We reserve the right to refuse returns involving excessive use, intentional damage, misuse, fraudulent claims, or violations of this Return Policy.

Refund Request Procedure

Before returning any item, please contact our customer support team by email.

Please include the following information:

  • Full Name
  • Shipping Address
  • Email Address
  • Product Name
  • Order Number
  • Description of the issue
  • Photos showing any damage or defects (if applicable)

Once we receive your request, our support team will review the information and provide detailed return instructions, including the appropriate return address, return authorization (if required), and any additional instructions necessary to complete your return.

Please do not return any product without first contacting our customer support team, as unauthorized returns may be delayed or refused.

Customer Service Information

Customer Service Email: [email protected]

Company Name: BECKET FINANCIACION S.L.

Company Address: Calle Hermosilla, Num. 29, Planta 1, Puerta Iz, 28001 Madrid, Madrid, Spain